Support is on hand to help with questions, account-related issues, technical concerns and general enquiries. Players can contact the team through convenient channels for prompt assistance, whether it is help with verification documents, payment queries or troubleshooting a device. The support centre aims to respond quickly and will direct more complex matters to the correct department for follow-up; see the contact table below for emails, phone number and opening hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] — live chat and email, response target under 1 hour |
| General enquiries | [email protected] — email only, response within 24 hours |
| Affiliate enquiries | [email protected] — partnership team, Mon–Fri response |
| Payments | [email protected] — billing team, Mon–Fri response within 48 hours |
| Phone | +44 20 7946 5823 — live line, 09:00–21:00 |
| Working hours | Mon–Sun, 08:00–00:00 |
Email is the preferred contact method for detailed requests, account‑related issues or when documents are required. Please send enquiries to [email protected] with a clear subject line and your current contact details so the team can respond promptly. Including order numbers, account IDs or attachments where relevant helps avoid delays and speeds up verification and resolution.
Our support team aims to answer most enquiries within one business day. Simple questions and account issues are usually resolved quickly; more complex cases — such as identity checks, payment investigations or appeals — may require additional time while specialists review them. If a query will take longer than expected, you will be informed of progress and any likely timescale.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to improve the service and user experience. Comments about games, payments, navigation or safer‑gambling features are particularly welcome. You can leave anonymous feedback and the team will follow up where further information is needed.
